Shipping Policy

Last updated: October 20, 2026

This Shipping Policy applies to orders placed on RudeLights (rudelights.com), a store operated by Ludite Group LLC, a Wyoming limited liability company, 30 N Gould St, STE R, Sheridan, WY 82801, USA.

Where we ship

We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Ireland, Germany, France, the Netherlands, Belgium, Luxembourg, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Italy, Spain and Portugal.

Shipping cost

Standard shipping is a flat $4.99 per order. The exact cost is always shown at checkout before you pay. Optional Priority Shipping may be offered in the cart for an additional fee.

Processing and delivery times

  • Processing time: [1–3] business days after your order is placed (Monday–Friday, excluding US holidays).
  • Delivery time to the US: [7–15] business days after your order ships.
  • Delivery time to other countries: [10–20] business days after your order ships.

Our products are shipped from our suppliers' warehouses, and some items ship from overseas. Delivery times are estimates and can be affected by carrier delays, weather, holidays or customs processing.

If we can't ship on time (FTC Mail Order Rule)

If we cannot ship your order within the time stated above, we will notify you by email before that time passes and give you a revised shipping date. You can choose to wait for the order or cancel it for a full, prompt refund. If no shipping time is stated, we will ship your order within 30 days of receiving it.

Order tracking

Once your order ships, we send you an email with a tracking number and a link to follow your package. Tracking may take 2–5 business days to show updates after the label is created.

Lost or delayed packages

  • If your tracking has not updated for 10 business days, or your order has not arrived within the delivery time above, please email us at [support@rudelights.com] with your order number.
  • We will open an investigation with the carrier. If the package is confirmed lost, we will send a free replacement or give you a full refund, your choice.
  • If tracking shows "delivered" but you cannot find the package, please check with neighbors and your local post office, then contact us within [7] days of the delivery date so we can help.
  • Please make sure your shipping address is correct at checkout. If an address is entered incorrectly, contact us as soon as possible and we will do our best to help.

Customs, duties and taxes

US orders: The US de minimis exemption for low-value imports is currently suspended, so import duties may apply to items shipped from overseas. [Confirm and choose one: "Any US import duties are paid by us. You will not be charged anything extra at delivery." OR explain how duties are handled.]

Orders outside the US: Your country may charge import duties, VAT/GST or customs fees. [Confirm and choose one: these are included in the price / collected at checkout / paid by the customer on delivery.]

Contact

Ludite Group LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: [support@rudelights.com]
Phone: [US phone number]
Support hours: [Mon–Fri, 9am–5pm ET]. We reply within [1–2 business days].