Refund & Return Policy

Last updated: October 20, 2026

This policy applies to purchases from RudeLights (rudelights.com), operated by Ludite Group LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA. We want you to be happy with your order. If something isn't right, here is how we fix it.

Return window

You can request a return within [30] days from the date your order was delivered.

Condition of returned items

To be eligible for a return, the item must be unused, in the same condition you received it, with all parts and accessories (including the remote), and in its original packaging where possible.

Return shipping

[Choose one: "Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong." OR "We provide a free return label."]

Where to send returns: Please do not send items to our business address in Wyoming. That is our registered business address, not a returns address. [Returns address, or: "Contact us first and we will send you a return label and the correct return address."]

Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, email us a photo or short video within [7] days of delivery. We will send a free replacement or issue a full refund, your choice. You do not need to return the item.

Refunds

Once your return is received and inspected (or your damaged/defective claim is approved), we will email you to confirm. Approved refunds go back to your original payment method within [5–10] business days. Your bank or card issuer may take a few extra days to post the refund.

[Choose one: "Original shipping costs are refundable." OR "Original shipping costs and optional add-ons such as Shipping Protection and Priority Shipping are non-refundable, except when the item was damaged, defective or wrong."]

Cancellations

You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number.

How to start a return

  1. Email [support@rudelights.com] with your order number and the reason for the return (add photos if the item is damaged or defective).
  2. We will reply within [1–2 business days] with the next steps.
  3. Ship the item using the instructions we send you. Please keep your proof of shipping.

Contact

Ludite Group LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: [support@rudelights.com]
Phone: [US phone number]